• How can I contact the 7k home office?

  7k Customer Support is available Monday - Friday from 8:00am-5:00pm MST. Phone: 208-314-2587 Email: support@7kmetals.comPopular

• Is 7k Metals legitimate?

  7k Metals is a trusted, well-established company that has developed a marketplace for precious metals, collectible coins, and bullion through a subscription model. Established in 2016, the Idaho-based company has built a substantial domestic and international customer base. With transparency in pricing, buyer infoPopular

• How do I cancel my account?

  Members must notify Member Support Department via email at support@7KMetals.comPopular

• Will my monthly scheduled subscription pull from my 7k Cash balance?

  Absolutely! The AutoSaver™, 7k Pro, and Wealth Builder automatic transactions will first use your 7k Cash balance to cover the transactions. If there isn't enough in your 7k Cash, it will then try your linked PayQuicker account. If neither account has sufficient funds, it will use the credit card on file. We do this to help you save money on your purchases, as there are no fees when you pay with 7k Cash, unlike credit cards which have an approximate 3% processing fee.Popular

• How do I opt out of my AutoSaver™?

  Login to your 7k Back Office account and select the AutoSaver™ option on the left side of the dashboard. Select  Remove on your monthly AutoSaver™ option.  When you are ready to add an AutoSaver™ back to your account, select one of the monthSome readers

• Will 7k buy gold or silver bullion that I have in my possession?

  Yes! 7k has an incredible buyback program. You simply have to tell us what you want to sell, and we will assess all of the items individually and give you a quote. The 7k buyback price is the price that we will “buy” your precious metals back when you would like to convert your silver or gold bullion back to cash. Our buyback price is one of the most competitive in the market. If you would like to receive a quote for selling back your gold or silver assets, please contact us at support@7kmetalSome readers

• How do I update my payment information?

  To update your credit / debit card you will need to log in to your 7k account and click on Account Settings on the left side of the dashboard. Next, click on Unlock Settings and enter your security code that you receive via SMS or email. Click on Payment and Add Card to enter your card details. Once entered, you will need to choose if you want the new card as your default (current) payment method. You can also then delete the previous card on file.Some readers

• What is the mining source for 7k Metals?

  We purchase our metals from various suppliers and reputable mints from around the world.Few readers

• Do I have to pay every month for stuff I don't want?

  No. As a Member, you are never required to make another purchase if you don't want to. However, we have incredible Member Benefits and different levels of participation. Some of these extra benefits, including earning commissions inside of our Share Plan (compensation plan), will require monthly purchases. We pride ourselves on customer satisfaction and flexibility. If you aren't finding value in your Membership, you can cancel at any time.Few readers

• How do I join the weekly Corporate update Webex meeting?

  Login to your 7k account and click on Events under the Corporate Update Call section on the dashboard. Next, click on Join the call and you're in! Note: Calls are every Monday night at 7:30PM MST (https://storage.crisp.chat/users/helpdesk/website/9e14621fb8d27800/screenshot-2023-10-11-at-11341wjeqaz.png =542xauto)Few readers

• What is the AutoSaver™ program?

  It is an optional program designed to put your savings on autopilot. We take out the need for discipline in saving and send you a curated collectible EVERY MONTH. With the coins our experts pick, saving becomes more like a fun game you will look forward to rather than a boring chore.Few readers

• What resources are best to find the market value for coins?

  The value of coins can vary significantly based on many factors, including the coin's legitimacy, grading, condition, age, etc. Coins are traded on many marketplaces on the internet, such as eBay, Amazon, and other notable coin websites. 7k provides only the best and highest quality coins in the marketplace. We partner with NGC to provide grading services that you can trust, which adds legitimacy and value to the market.Few readers

• Where can I find information on upcoming coins and coin drops?

  The best way to follow upcoming coin drops is by staying connected to 7k updates through reading corporate emails, joining the Vault Builder group on Facebook, opting into our texting group, joining Monday Night Live (a weekly call for news, recognition, and training), or visiting our blog at www.7ktoday.com.Few readers

• Is my 7k business willable?

  Absolutely. Family members or spouses can take over an account with written consent from the previous 7k Member. A will and/or death certificate is required in order for 7k to review the request and change account ownership. All requests will be reviewed by the 7k compliance team and are subject to their authorization.Few readers

• Are 7k coins LBMA certified gold and silver?

  At 7k, we buy from the most reputable suppliers in the industry. Our coins are legal tender and graded by the PCGS (Professional Coin Grading Service) or the NGC (Numismatic Guaranty Corporation).Few readers

• What is KYC (Know Your Customer) and why do I need to do it?

  U.S. Government regulations require us to know who we are doing business with and if any individual is prohibited from doing business in the U.S. 7k is very proactive in making sure we follow all of the rules and regulations to build a legacy company. Any and all information collected through the KYC process is held securely and will not be distributed or sold to any third-party entities.Few readers

• If I order multiple AutoSaver™ options, will I receive duplicate coins?

  There is a possibility. However, our new SmartSelector™ technology assesses the coins you have received in the past and then selects an available coin you have not yet received from 7k. This applies only to the AutoSaver™ program. If the only available coins are those you have received in the past, it could result in you receiving a duplicate. Note: The SmartSelector™ only analyzes the purchases made under a single account.Few readers

• How do I get text (sms) alerts for coin drops and other news?

  Instructions: Open your text message application on your cell phone. Start a new text message. Enter the number for your specific country in the "to" field. Type "7k" into the body of the message. Hit send and wait for an auto-reply welcoming you. Make sure to be quick when the messages come in to take advantage of Coin Drops! Please note: normal rates based on your individual plan may apply, but no additional international costs will be incurred. USA: 885-88 OR 83Few readers

• If I came across a valuable Numismatic Silver Eagle coin, would 7k buyback for the full value?

  If you find one, that would be amazing! Our policy is that we only buy back bullion, not numismatic coins. In the event of having an extremely rare and valuable coin, we would be willing to work with you and see potential buyback options.Few readers

• How do I retry my card?

  Please contact support@7kmetals.com to request a re-process of the card on file.Few readers

• What if I move and need to update my address?

  You will need to Login to your Back Office and click on Account Settings, on the left side of your dashboard. Click on Unlock Settings, enter your SMS code and click on the Shipping tab to update your address.Few readers

• How long has 7k been in business?

  7k was established in September 2016.Few readers

• Why is my holding tank locked?

  The only way your holding tank can be locked is if your sponsor has not yet released you from their holding tank. If your holding tank is currently locked, contact your sponsor and have them release you, which will unlock your holding tank and allow you to place your personal enrollees.Few readers

• Where is the "holding tank"?

  The Holding Tank is located in the Business Hub section on the left side of your Dashboard.Few readers

• How can I track my package?

  We require Members to download the FedEx App on their cellphones. Customers will be emailed a FedEx tracking number once their product has been shipped from our warehouse. Customers are responsible for tracking where their package is located and where it is getting shipped. If you require rerouting a package or have special delivery requests, please get in touch with FedEx at 1-800-463-3339.Few readers

• How do I disable "signature required" for my shipment?

  For security purposes, packages that exceed a purchase total of $500 are required to have a "signature required". During check-out, packages with a value of less than $500 have the option to add "signature required".Few readers

• Is signature required on all shipments?

  We require a signature on all packages that are over $500usd. Orders less than this may optionally add the signature required for an additional fee.Few readers

• How old do I have to be to participate in 7k Metals?

  You must be 18 years or older.Few readers

• Why is my holding tank not showing on my profile?

  The holding tank will appear under the Business Hub section once you have personally enrolled someone under you.Few readers