• What are the major differences between Customer Starter Options?

  Basic Access: $20 worth of gold in soundmoney Buyer’s Certification Collector's Certification 7k Exclusive collections Coin drops 7k Health Online storage of up to 10 coins in Stack & Sell A basic soundmoney® account capable of up to $1,000 in fractional metal purchasing and limited free storage of their metals at VaultMax Active AutoSaver unlocks loyalty points and 7k Advantage A personalized e-commerce website The ability to earn commission checks with the 7k SharePopular

• Does canceling my AutoSaver™ cancel my membership?

  No, canceling your AutoSaver™ will not automatically cancel your membership. If you are not purchasing or selling commissionable products or actively referring new members regularly, canceling your AutoSaver™ could lead to inactivity. Members with an inactive status are unable to earn commissions and will not have access to 7k Advantage. Although our AutoSaver™ is one of our favorite benefits, don't miss out on all of the other benefits if that is not the one for you.Popular

• How can I contact the 7k home office?

  7k Customer Support is available Monday - Friday from 8:00am-5:00pm MST. Phone: 208-314-2587 Email: support@7kmetals.comPopular

• Can I upgrade my Customer Access?

  Switch your Customer Access Option in your Back Office by heading over to ‘Account Settings’, clicking ‘Unlock Settings’, selecting ‘Membership’, and then choosing your new option. For upgrades, follow the same instructions. NOTE: When upgrading to a new Customer Access Option you will be required to buy the new option at full price, it is not discounted for current customers.Popular

• How do I cancel my account?

  Members must notify Member Support Department via email at support@7KMetals.comPopular

• Is 7k Metals Legitimate?

  7k Metals is a trusted, well-established company that has developed a marketplace for precious metals, collectible coins, and bullion through a subscription model. Established in 2016, the Idaho-based company has built a substantial domestic and international customer base. With transparency in pricing, buyer infoPopular

• Will my monthly scheduled subscription pull from my 7k Cash balance?

  Absolutely! The AutoSaver™, 7k Pro, and Wealth Builder automatic transactions will first use your 7k Cash balance to cover the transactions. If there isn't enough in your 7k Cash, it will then try your linked PayQuicker account. If neither account has sufficient funds, it will use the credit card on file. We do this to help you save money on your purchases, as there are no fees when you pay with 7k Cash, unlike credit cards which have an approximate 3% processing fee.Some readers

• What countries are you in?

  7k Metals is located in the United States, Canada, Great Britain, Australia, Singapore, New Zealand, Ireland, Mexico, Austria, Germany and Switzerland.Some readers

• How do I keep my account active?

  A member's activity status is renewed each time they personally accumulate 15 points. When a member has not met the minimum of 15 points within 45 days of their last activity date, all points will expire. Members who have not met the required points will become inactive after 36 days and are then unable to earn commissions in our Share Plan. We allow 9 additional days of "inactivity" as a grace period before points expire.Some readers

• How do I update my payment information?

  On a desktop:  Login to your Back Office and click on My Account found within the top menu bar. Find and select Profile, and scroll down to find Payment Method. Click the Add button to enter your new card information. Once finished, you will need to Select the new card as your Default payment method. On a mobile device:  Login to your Back Office. Click on the menu bar (three stacked horizontal bars) at the top left corner of the screen. Once the menuSome readers

• Do customers who enroll with any Customer Access Option count as a personal referral?

  Yes. All personal enrollees, at any Customer Access Option, count as a personal referral. To be eligible to receive commissions, please see the Share Plan in the FileVault.Some readers

• Apart from the Monthly Autosaver™ options and Enrollments, where else can these qualifying points come from?

  Some of our products carry points, and some do not. When you Login to your Back Office, each product will specify if it carries points or not. Any products purchased that carry points will accumulate towards the 15 qualifying points needed to remain "Active."Some readers

• How do I opt out of my AutoSaver™?

  Login to your 7k Back Office account and select the AutoSaver™ option on the left side of the dashboard. Select  Remove on your monthly AutoSaver™ option.  When you are ready to add an AutoSaver™ back to your account, select one of the monthSome readers

• What is shipment bundling, and how can I enable it?

  Shipment bundling allows you to make multiple orders within a period of time and have these orders combined into a single shipment with the benefit of saving on shipping costs. Orders placed on a single account are added to your bundle for 30 days for domestic and 90 days for international shipments. You can enable this feature within your Back Office by clicking on Orders on the left side of your dashboard. You will see the shipment bundle option, click Enable. Once enabled, AutoSaSome readers

• Which Customer Access Option allows me to earn a commission in the 7k Share Plan?

  Any Customer Access Option allows you to participate in our Share Plan. In doing so, you may earn commissions by achieving ranks. Detailed Share Plan information can be found in the File Vault. Please note: Only participants who have signed the Associate Agreement are eligible for commissions in the Share Plan.Few readers

• Do I lose my points when I go inactive?

  Not necessarily. Maintaining points requires that members are active in the Share Plan (compensation plan). A member's activity status is renewed each time they personally accumulate 15 points. All points will expire when a member has not met the minimum of 15 points within 45 days of their last activity date. Members who have not met the required points will become inactive after 36 days and unable to earn commissions in our Share Plan. We allow nine additional days of "inactivity" as a graceFew readers

• Will 7k buy gold or silver bullion that I have in my possession?

  Yes! 7k has an incredible buyback program. You simply have to tell us what you want to sell, and we will assess all of the items individually and give you a quote. The 7k buyback price is the price that we will “buy” your precious metals back when you would like to convert your silver or gold bullion back to cash. Our buyback price is one of the most competitive in the market. If you would like to receive a quote for selling back your gold or silver assets, please contact us at support@7kmetalFew readers

• What is the mining source for 7k Metals?

  We purchase our metals from various suppliers and reputable mints from around the world.Few readers

• Do I have to pay every month for stuff I don't want?

  No. As a Member, you are never required to make another purchase if you don't want to. However, we have incredible Member Benefits and different levels of participation. Some of these extra benefits, including earning commissions inside of our Share Plan (compensation plan), will require monthly purchases. We pride ourselves on customer satisfaction and flexibility. If you aren't finding value in your Membership, you can cancel at any time.Few readers

• What resources are best to find the market value for coins?

  The value of coins can vary significantly based on many factors, including the coin's legitimacy, grading, condition, age, etc. Coins are traded on many marketplaces on the internet, such as eBay, Amazon, and other notable coin websites. 7k provides only the best and highest quality coins in the marketplace. We partner with NGC to provide grading services that you can trust, which adds legitimacy and value to the market.Few readers

• What is the AutoSaver™ program?

  It is an optional program designed to put your savings on autopilot. We take out the need for discipline in saving and send you a curated collectible EVERY MONTH. With the coins our experts pick, saving becomes more like a fun game you will look forward to rather than a boring chore.Few readers

• Can a member become “active” again?

  Absolutely! To become active, please refer to the FAQ "Apart from Autosavers and Enrollments, where else can these qualifying points come from?"Few readers

• How do I join the weekly Corporate update Webex meeting?

  Login to your 7k account and click on Events under the Corporate Update Call section on the dashboard. Next, click on Join the call and you're in! Note: Calls are every Monday night at 8PM MSTFew readers

• What happens if someone in my downline becomes inactive?

  Product Points generated in the Share Plan always flow up the 7k Personal Enrollee Genealogy without limit. If a Customer is inactive or canceled, they are ineligible to receive those points but all Active Customers remain unaffected. New Customer Points generated in the Share Plan flow up five levels within their Active Personal Enrollee Group. If a Customer is within the five levels of the Personal Enrollee Group and becomes inactive or cancels their access, these individuals will be skippedFew readers

• Where can I find information on upcoming coins and coin drops?

  The best way to follow upcoming coin drops is by staying connected to 7k updates through reading corporate emails, joining the Vault Builder group on Facebook, opting into our texting group, joining Monday Night Live (a weekly call for news, recognition, and training), or visiting our blog at www.7ktoday.com.Few readers

• What if I move and need to update my address?

  You will need to Login to your Back Office and click on Account Settings, on the left side of your dashboard. Click on Unlock Settings, enter your SMS code and click on the Shipping tab to update your address.Few readers

• Where can I find the Wealth Strategies presentation video?

  Wealth Strategies and various pieces of training are available to members in their Back Office. You can access this by clicking on the Resources tab on the left side of your dashboard.Few readers

• How do I retry my card?

  Please contact support@7kmetals.com to request a re-process of the card on file.Few readers

• Is my 7k business willable?

  Absolutely. Family members or spouses can take over an account with written consent from the previous 7k Member. A will and/or death certificate is required in order for 7k to review the request and change account ownership. All requests will be reviewed by the 7k compliance team and are subject to their authorization.Few readers

• How do I get text (sms) alerts for coin drops and other news?

  Instructions: Open your text message application on your cell phone. Start a new text message. Enter the number for your specific country in the "to" field. Type "7k" into the body of the message. Hit send and wait for an auto-reply welcoming you. Make sure to be quick when the messages come in to take advantage of Coin Drops! Please note: normal rates based on your individual plan may apply, but no additional international costs will be incurred. USA: 885-88 OR 83Few readers

• What is KYC (Know Your Customer) and why do I need to do it?

  U.S. Government regulations require us to know who we are doing business with and if any individual is prohibited from doing business in the U.S. 7k is very proactive in making sure we follow all of the rules and regulations to build a legacy company. Any and all information collected through the KYC process is held securely and will not be distributed or sold to any third-party entities.Few readers

• Do I have to be a member to purchase products?

  You do not. You can shop for and purchase products as a guest. However, you do get better prices and many more benefits as a member.Few readers

• If a Customer I sponsored becomes "inactive" will that affect my rank?

  No. Rank is calculated based on accumulative earnings inside of a rolling four week period. Your personal Customers activity does not directly affect your rank, but could affect max cycle eligibility.Few readers

• If I came across a valuable Numismatic Silver Eagle coin, would 7k buyback for the full value?

  If you find one, that would be amazing! Our policy is that we only buy back bullion, not numismatic coins. In the event of having an extremely rare and valuable coin, we would be willing to work with you and see potential buyback options.Few readers

• Where do I find the 7k Income Disclosure?

  You can find the Income Disclosure within the Wealth Strategies on the last two pages of the booklet. An electronic version is available in the File Vault in your Back Office training.Few readers

• Where is the "holding tank"?

  The Holding Tank is located in the Business Hub section on the left side of your Dashboard.Few readers

• Are 7k coins LBMA certified gold and silver?

  At 7k, we buy from the most reputable suppliers in the industry. Our coins are legal tender and graded by the PCGS (Professional Coin Grading Service) or the NGC (Numismatic Guaranty Corporation).Few readers

• Why is my holding tank not showing on my profile?

  The holding tank will appear under the Business Hub section once you have personally enrolled someone under you.Few readers

• Is signature required on all shipments?

  We require a signature on all packages that are over $500usd. Orders less than this may optionally add the signature required for an additional fee.Few readers

• If I order multiple AutoSaver™ options, will I receive duplicate coins?

  There is a possibility. However, our new SmartSelector™ technology assesses the coins you have received in the past and then selects an available coin you have not yet received from 7k. This applies only to the AutoSaver™ program. If the only available coins are those you have received in the past, it could result in you receiving a duplicate. Note: The SmartSelector™ only analyzes the purchases made under a single account.Few readers

• Why is my holding tank locked?

  The only way your holding tank can be locked is if your sponsor has not yet released you from their holding tank. If your holding tank is currently locked, contact your sponsor and have them release you, which will unlock your holding tank and allow you to place your personal enrollees.Few readers

• How do I disable "signature required" for my shipment?

  For security purposes, packages that exceed a purchase total of $500 are required to have a "signature required". During check-out, packages with a value of less than $500 have the option to add "signature required".Few readers

• Do retail customers have access to the monthly AutoSaver™ options?

  No. Retail customers may only purchase products from our Products page but do not have access to our monthly AutoSaver™ options. Only customers with Membership have access to subscribe to our monthly AutoSaver™ options.Few readers

• Does the "inactive" person's rank get re-instated if they become active again?

  Yes. If the Customer becomes "active" again, they will retain the rank that they have previously reached.Few readers

• I'm trying to pay for a Membership in another country with US dollars - Is there way to do that?

  All Memberships and products are priced and sold in US dollars.Few readers

• How can I track my package?

  We require Members to download the FedEx App on their cellphones. Customers will be emailed a FedEx tracking number once their product has been shipped from our warehouse. Customers are responsible for tracking where their package is located and where it is getting shipped. If you require rerouting a package or have special delivery requests, please get in touch with FedEx at 1-800-463-3339.Few readers

• What causes negative points?

  Anytime a purchase is made that carries points, and that purchase is subsequently refunded or canceled, the points associated with that purchase are retracted.Few readers

• How old do I have to be to participate in 7k Metals?

  You must be 18 years or older.Few readers

• How long has 7k been in business?

  7k was established in September 2016.Few readers

• How do I earn points?

  Points are accumulated through onboarding New Customers, purchasing an item that carries points, and participating in the AutoSaver™ or 7k Pro program. See Share Plan in Detail for more education.Few readers