• What is the Legacy-VIP soundmoney® Metal Bonus?

  As a Legacy VIP customer, when you personally refer a customer in your 7k business, you are eligible to receive a soundmoney® Metal Bonus on their future soundmoney purchases. This means, after you manually activate the bonus, you will be rewarded when your personally referred customers buy in their soundmoney® account. This metal bonus will be paid in your soundmoney® account in the same metal asset class as your customer bought. BUT, in order to begin this program, you need to opt in. Don’t stSome readers

• Are there fees to use my soundmoney® account?

  Purchasing, funding, and member-to-member transfers are FREE! Our only fee is a simple $5 when you transfer cash out of your soundmoney® wallet. There is no fee to transfer your gold or silver assets back to cash. All transfers are based on the current buyback price. If you want the gold or silver assets in your soundmoney® wallet to be shipped to you, you will be charged a physical disbursement premium.Few readers

• Why is the price so much higher than the spot price?

  Instead of giving you a “paper” or “trading” price of precious metals and then making you purchase your precious physical metals at market rate if you ever want them sent to you (like some other companies), we instead give you the physical price of silver or gold from the get-go. No swaps, no paper, just a real transaction backed by REAL gold or silver.  All purchase prices are based on the American Gold Eagle and the American Silver Eagles.  All purchase prices are set from Member Direct priFew readers

• Are there any storage fees when I have gold and silver in my soundmoney® account?

  Not until you reach pro-level and have a combined asset value of more than $50,000. After that, the fees are the industry's best. Besides, you get the advantages of private vaulting with VaultMax, and you don’t have to spend thousands on a safe!Few readers

• If I fund my soundmoney® wallet by sending in gold or silver American Eagles and later request my metal balance to be sent back to me, will I receive the same metal?

  Most likely not. Your metal would be placed in a non-segregated vault, and if you requested the metal again, you would receive Eagles but are not guaranteed the same year that you sent.Few readers

• What are the soundmoney® fees?

  The only additional fees to using soundmoney appear when you choose to have your physical metals shipped to you, at which time you pay for the shipping and insurance fees. Your account comes with a free limited storage of $50,000 in asset value with VaultMax. Additional storage can be purchased at a simple .5% of the additional stored value annually.Few readers

• Is there a limit on how much assets I can store in my soundmoney® account?

  It depends on the Customer Access Option you bought. As a Basic customer, you can buy up to $1,000 in soundmoney® metal assets and store your metals for free with our partner, VaultMax. If you have VIP or Legacy VIP Customer Access, you can buy and store for free with VaultMax, up to $50,000 in metal asset value.Few readers

• Are there any daily, weekly, monthly or annual transaction limits inside soundmoney® wallet?

  There are currently no transaction limits inside the soundmoney® wallet platform.Few readers

• How do I get cash if I get in a pinch?

  Simply transfer your gold or silver assets back to cash!  soundmoney® wallet will purchase the metal back from you at the posted buyback rate plus a small fee. More convenient than dealing with gimmicks, shipping, and all the time back and forth, trying to sell back metals the traditional way.Few readers

• Where are the precious metals I buy stored?

  The precious metals are held in a non-segregated high-security vault, ready to be packaged and shipped if you ever want them in your safe at home.Few readers

• What type of security surrounds my soundmoney® account assets?

  VaultMax Security Measures: At our private vault facility, security is our top priority. Our advanced security measures include 24/7 surveillance, motion sensors, biometric access controls, and more. Our facility is protected by a multi-layered security system, with controlled access points and advanced monitoring technology to detect and prevent unauthorized entry. We also maintain strict protocols for the handling of your valuables, with specially trained personnel and detailed procedures inFew readers

• What does buyback mean?

  The buyback price is the quoted price that 7k will “buy” your precious metals back when you would like to convert any silver or gold assets back to cash. It is a standard practice in the gold and silver industry; we happen to be doing it without any gimmicks and INSTANTLY! The buyback price in the soundmoney® wallet is one of the most competitive you will find in the market and is based on member buyback pricing from 7k on these items. *PRO TIP--this platform is designed to buy and accumulatFew readers

• Can I fund my soundmoney® account with precious metals I already own?

  There is no longer than need to ‘fund’ your soundmoney® account. You may purchase soundmoney® metals with Card, ACH, Bank Wire, or Check. NOTE: precious metal prices vary on a daily basis with the market, and while Card and ACH prices are locked in immediately, Wire Transfers and Checks can only be confirmed once the funds arrive, at which time prices of metals may have changed based upon the market.Few readers

• How do I set up multi-factor authentication (2FA) within soundmoney® wallet?

  We support many software options for dual-factor authentication. One of the most popular is the Google Authenticator App.  Members must download this app to access your soundmoney® wallet.Few readers

• How long does it take to transfer to and from cash to gold and silver?

  INSTANTLY! The minute you push the button, it’s done.Few readers

• Can I have the precious metals I purchase sent to me at any time?

  Yes! The minute you decide you want your metals in hand, we will run to the vault and carefully start packing them up.  Unlike some other companies who claim to offer this service and then make you wait six weeks while they find the metal, we already have it, and it will be on its way to your doorstep immediately.Few readers

• It looks like I am able to transfer 24 hours a day, even when the markets are closed, how does that work?

  Yes, this is a 24 hour service and the price listed after hours is the last price posted in the live market right before it closed. All trading after hours is done at that price, and the price is updated again once the market opens again.Few readers

• When will I earn commission?

  Commissions are eligible once you achieve Associate rank (one active member on your left team and one active member on your right team) and qualifying points on each side are achieved.Few readers

• Why am I getting "invalid code" when I put my Google Authenticator code into my soundmoney® wallet?

  The most common cause for "invalid code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.Few readers

• Why gold and silver eagles as the coin of choice?

  Gold and silver eagles are two of the most sought after coins ever minted by a sovereign nation, guaranteed weight and purity. The premium they carry can be protection against ever-increasing market volatility.Few readers

• Is it possible to somehow link a bank account that is not listed?

  soundmoney® wallet uses Plaid to help users connect their bank accounts to our platform using their bank login credentials. Plaid currently supports over 2,000 financial institutions, and they're continuously working on adding more. If your bank does not appear on the list, there may be two reasons why: Your bank is not supported by  Plaid. Your bank is not supported by our current integration with  Plaid (https://pFew readers

• Is there a max transfer amount inside of a specific time period?

  Nope.Few readers

• Does soundmoney® keep enough physical metal on hand to send me my silver or gold when I request it?

  Yep! We take regulations and your trust very seriously. Through 3rd party audits and company policies in place, we are required to have sufficient physical gold and silver on-hand to cover any transactions placed.Few readers

• I want to set my soundmoney® up on another device, how can I reset my 2FA settings?

  Because we believe strongly in security, please contact our Customer Support by starting a chat at sound.money, and we will walk you through the process.Few readers

• How long does it take to send money to/from my linked bank account?

  It depends on who you bank with. Generally, it takes between 24-72 hours.Few readers

• If I send in my own metals to be added to my soundmoney® account and later request my metal balance to be sent back to me, will I receive th

  Most likely not. Your metal would be placed in a non-segregated vault, and if you requested the metal again, you would receive the same metal type and quantity, but are not guaranteed the same exact coins or bars.Few readers

• I have tried to connect my bank account, but am receiving an error message from Plaid.

  Our integration with Plaid may limit the bank and type of bank account users are able to connect, which could result in an error message when trying to connect your bank account.Few readers

• Are my soundmoney® metals fully insured?

  Yes, all metals kept in the soundmoney® are fully insured.Few readers

• Why does my request to send money to/from my bank still show as "pending"?

  Money transfers typically take 24-72 hours to clear the "pending" stage.Few readers

• Is Soundmoney® available in my country?

  Yes. Soundmoney® is functional in all countries in which 7k is currently doing business.Few readers